Frequently Asked Questions


General Questions & Answers

A Chiropractors role is of a Primary Health care musculoskeletal practitioner. Chiropractors are granted the doctor title because of their ability to assess and diagnose a range of conditions. Therefore you do not need a referral to see Chiropractor. Chiropractors are most well known for their work with the spine and the use of their hands or instruments in order to correct dysfunction in the spine. Different Chiropractors have different treatment techniques and philosophies around what they do and why their treatments are effective. The common denominator is the effect that manual therapy can have on your brain and nervous system. By providing input into your body, we can create a changes to your nervous system and brain function. If done for correctly this can have positive outcomes. There are adverse risks associated with Chiropractic care. Make sure you are informed of these risks before agreeing to Chiropractic care. 
Chiropractors primarily focus on patient goals, create strategies and processes in how to achieve those goals. An example of the patient goal might be to reduce their neck pain or to eliminate their lower back pain. It then becomes the Chiropractors role to assess the cause of their neck pain and provide an appropriate treatment strategy in order to correct the pain. If I can not help with those issues or help people reach their goals then the Chiropractor will refer the patient to someone else who is in a better position to help.

Chiropractic adjustments, when performed by a skilled physician in a manner that is appropriate for the patient, provides a strong neurological brain signal that has the ability to modulate pain and improve function. The Chiropractic adjustment is always designed to improve function throughout the area being treated in order to create a reflexive relaxation of the spinal muscular surrounding the area of intent.
By reducing presence of spinal joint dysfunction & biomechanical movement disorders in your spine you may see an improvement in range of motion and your ability to move your body in particular ways. The Chiropractic adjustment is designed to create a positive input into your brain and nervous system. One that your body will learn from. Most people’s problems will not be solved by one individual adjustment and therefore many adjustments usually recommended in order to gain a lasting effect.

To become a qualified Chiropractor in Australia one must undergo at least 5-years of University training and over 200 clinical hours of experience before graduating. At the end of their degree, Chiropractors undergo an examination with board members who can ask them about any question that has been taught to them in the previous 5-years. Chiropractors are then required to consistently (for at least 25 hours a year) continue to keep up with the latest research and to improve their skills. Chiropractors will have two or more University Degrees, as well as the title of doctor after graduating.

While Chiropractic is regarded as a safe therapy there are some risks involved that people need to be aware of. About 1/3 of patients that receive a Chiropractic adjustment will become sore the next day. Because of the pressure applied to the spine and the fact that the Chiropractor is touching you, conditions such as strains or sprains of your spine, ribs or discs are also possible. Fractures of bones and ribs can occur in certain patients however the likelihood again is low. The most extreme danger for cervical manipulation is a 1 in 5.85 million chance of stroke or death. This does mean that you are more likely to be struck by lightning than to have a stroke under Chiropractic care, however it is not something that we take lightly and it’s important to know.
Chiropractic care has less incidence of death and harm than medication, surgery and injections. You may wish to consider a Chiropractor before undergoing any of these more risky procedures.

Unfortunately, there is no clear answer for this question. Individual people’s bodies respond differently, and Chiropractic is not always appropriate for everybody. Typically, at our Chiropractic office we say that if you are not experiencing a change after 6 consultations or after 2 to 3 weeks then it is unlikely you’ll experience a change after that and we need to find somebody else better suited to fit your goals. In terms of your pain being gone and not coming back, this is mostly reliant on your lifestyle choices. If you get to a point with Chiropractic care where your neck pain is gone but you continue to work 8 hours at a desk and have an incredibly stressful life then the possibility of your pain being gone and not coming back is low. However if you exercise, eat properly, sleep well and drink plenty of water as well as undergoing Chiropractic care then that increases the probability that your pain will be gone and not coming back. Like everything in life there are no guarantees and although we are confident in our ability when we find a problem that we can help with, we make sure in our offices that people are aware of that.

The Chiropractic adjustment when performed on a appropriate part of the spine by skilled practitioner should not produce any pain. In fact, the adjustment should feel nice and afterwards people should stand up feeling looser or freer. Pain during the adjustment might mean that there is inflammation in the joint that has been adjusted or there is a pre existing reason why the pain is there and the pressure of the contact the practitioner applied to the spine has created the pain. Often the testing involved before a Chiropractic adjustment will hurt more than the adjustment itself. This is because the testing is designed to provoke pain in a way that allows the Chiropractor to know where the pain is coming from so that they have a better opportunity to help you.

In most cases if you are not seeing a difference in your body and your symptoms after 6 Chiropractic adjustments, there needs to be further investigation into your problem or there might be a particular issue that is holding your body back from improving. At our Chiropractic clinic if a patient is not improving after 6 visits then we need to change course or intervene at that point. At this point we do expect people to start feeling better. In order to get the full effect of the Chiropractic adjustment it is best to follow your Chiropractic doctors recommendations and ask them why they have recommended that.

Chiropractors primarily focus is the spine and nervous system. They have effects on other areas through adjusting those areas and improving function. Chiropractors are attempting to identify the root cause of your issues by looking for neurological or nerve based causes and correcting them.
Physiotherapists look at muscles and movement patterns. They are trained to help rehabilitate people who have suffered from injuries or surgeries in the past such as stroke, broken leg or other surgeries.
Osteopaths are similar to Chiropractors but in fact they do the opposite. While a Chiropractor will locate a fixated joint and push the joint into the fixation to create movement and osteopath will look for a fixated joint and push the joint further into its good range of motion in order to have an effect.
Myotherapists are muscle therapists who do stretching and deep massage. Many Myotherapists work with athletes to reduce their muscle tension.

Chiropractic is designed to improve function and your quality of life. If you have no further need for Chiropractic or don’t value what they are doing beyond pain, then you can stop seeing a Chiropractor or talk to them about your options for the future. Some people choose to see a Chiropractor when they feel like they need to, while others see Chiropractors regularly. The decision is ultimately yours but you should ask your Chiropractor what they recommend and then use your best judgement to decide if continue treatment is the right thing for you.

No. In fact most people will only see Chiropractic for 12 months. People that see a Chiropractor their whole life choose to do that, as they see value in the Chiropractic adjustment. People change and so did their values and need for manual therapy like a chiropractor. Some people have a highly stressful job that creates body tension for them and they use Chiropractic for a long time to reduce muscular tension. Then other people that have more relaxing jobs won’t need any attention on their body. If you have a condition or problem such as pain in your neck and lower back that you are seeking Chiropractic care for and has been caused by your lifestyle, but you refuse to change your lifestyle, then you may choose to use Chiropractic care for a longer period of time.

Yes. Our Chiropractors help with all of these different kinds of insurance.

No. Chiropractors are Primary Health care practitioners- meaning you can walk in off the street and see a Chiropractor, in the same way you could a GP or medical doctor.

Typically a patient has gone through a thorough history an examination by the Chiropractor performs an adjustment. In most cases the patient will be laying facedown to start the adjustment on a Chiropractic table, fully clothed. The Chiropractor will then assess their body and decide what area to adjust first. It is common for Chiropractors to adjust the middle or thoracic spine first with their hands, by using the drop table or by using other tools. Chiropractors will then typically focus on pelvis and lower back using techniques such as blocking, instrument assisted or sometimes get you to lie on your side and perform a manual or drop piece adjustment on your lower back. The Chiropractic adjustment typically ends with the patient lying on their back and treatment being applied to their neck through manual Chiropractic adjustment or with an instrument to assist.
There are different kinds of Chiropractic adjustments that only require people to lie face down. Torque Release Technique (TRT) and Network techniques are examples of those techniques, and we use those techniques in our clinic as well as traditional Chiropractic techniques that require you to move around the table as previously described.

Your Chiropractor may tell you that the popping sound is release of gas within the joint. Gas bubbles are within the joint but- those bubbles themselves are not actually popped or moved. The likelihood is the change in pressure from within the joint after the adjustment is applied is what is creating the noise. In the scientific research it has been shown that the popping noise does not actually matter during the Chiropractic adjustment for long term benefit.

Chiropractors are required, like any medical practitioner, to have professional indemnity insurance to cover them in the case of a unlikely event or serious injury. They are also required to have public indemnity insurance so that if anybody hurts themselves that is not the Chiropractors fault, they are also covered for in these circumstances.
For guarantees of work the short answer is no. Chiropractic care is not a guarantee and even when we are confident that we can help somebody, there are still a number of patients who do not improve no matter what we do. Just like in surgeries or with joint injections to reduce pain sometimes the application of the treatment strategy does not work. Something to consider is that while the Chiropractic adjustment and treatment plan may not work for you, at least you have tried it and you know that it is not the right thing for you and so you can continue looking for other ways to help your condition.

We are continuing to sanitise Chiropractic benches between patients and to clean out areas regularly. We use paper on our benches to make sure that people’s faces are not in the same place. We have masks available for those who want to use them or request that the Chiropractor use them. We are happy to do most things that makes you more comfortable.

(Justin) After I completed high school I just wanted to get into the best University course that I possibly could. So I started studying Biomedical Science at Monash University. After completing that degree I knew that I wanted to help people and be in the health field, so I applied for Chiropractic, Physiotherapy, Audiology, Optometry and Dentistry. I was accepted into Physiotherapy, Audiology and Chiropractic but did not know much about any of the professions. So with the help of my wife Jenessa we organised some days to be with a professional in each area so I could experience which one would suit me best. The Audiologist said that his job was stress free, but repetitive, and he didn’t really get to talk to people because most people he saw were having hearing issues. I had more of an interview with a Physiotherapist and then I went and saw a Chiropractor in Sale (where Jenessa was living at the time) named Dr Ramil Tawil. He was high energy, going from room to room and helping people with various conditions. He was involved in people’s lives and able to help a number of different people in different ways. I was amazed at how high energy he was and I thought that that seems like the right profession for me. So I enrolled in Chiropractic, and the rest is history.

Unfortunately advertising restrictions prevent me from saying any stories about the clinical work that we do in the clinic. So now, based on what I can say I think my favourite story is about a man who was telling me about his friends making jokes about him seeing a chiropractor. I was saying you don’t need and what is spending your time there. he said after that conversation ended they all started talking about their case, headaches and neck pain and he just laughed to himself and thought they have no idea what they’re missing out on!
The people, their lives and their stories! I enjoy building relationships with people and getting to know a bit more about their lives. I enjoy showing people that they have found a trustworthy health care practitioner that will always tell them the truth.
Ask how much experience they have in the area and what I believe could be the problem causing your condition. Ask them in their opinion what kind of treatment they would recommend for somebody and how long it would take on average for that particular condition to be resolved. If they can’t give you a straight answer to this question they likely don’t have experience required, or they aren’t confident enough in their abilities to be able to help. It is true that no one can tell 100% if a particular condition is going to improve and how long it’s going to take. But, a good service professional will know from experience how treatment is likely to go
The most common question I seem to get asked is what is it going to take to fix the problem. this is usually after I’ve explained what their problem is and shown them particular images and scans to reveal why they having their issue. Usually people time this question right before about to give them the answer. answer this question after I’ve properly assessed and taken a full history from somebody to determine the best course of treatment. Sometimes I’m not the right person to help someone and then I need to refer them to the appropriate practitioner. But when I do help people I tell them what they need, not necessarily what they want.
Our ability to assess people and not waste our time or their time. We tell people the truth about what they need and if that we are not the right people for them, we tell them who is. We want to create a patient base of people who are talking positively about us who are having amazing life changing results and telling all their friends and family how great we are. The only way to do this is to tell people the truth and only take on patients where we feel like we can get the result that they’re after.

We try not to compete on price because we don’t believe that we are offering the same service as other health professionals. We are competent, confident and experienced Chiropractic doctors who Listen intently to patients, do thorough examinations and perform appropriate treatment. We tell people the truth about what they need and we don’t waste our time or your time. Despite all this there is still a place for competitive pricing and we believe that for the changes we make in people’s lives our price of $120 for an initial consultation and $70 for a standard consultation is generous.

$120 for initial consultation
$70 standard consultation

Our Chiropractors are qualified and have University degrees of Health Science and Applied Science in Chiropractic. They have the appropriate professional insurance, registration, working with children’s and police checks to perform Chiropractic care. Our Chiropractors maintain 12-25 hours of ongoing learning every year, as well as being up to date in First Aid and CPR protocols.
42 reviews on
Jason Handley
Jason Handley
I can highly recommend giving them a go if you are in pain or suffering from sleep problems. I have been seeing Justin there for 6 weeks now and he is very professional and has helped me with pain management and movement
Matthew Webb
Matthew Webb
Justin is fantastic, could not recommend highly enough. Polite, friendly and welcoming staff.
Noin Raju
Noin Raju
Thanks to Dr Justin,very informative and feel much relief just in first session....
Colin Bevan
Colin Bevan
Very pleased with the expertise and friendliness of this practise. Justin is a very confident and caring specialist.
Aunty Doris Whitbread (IpparityMurundu)
Aunty Doris Whitbread (IpparityMurundu)
Justin is very thorough & I felt immediate relief after my first treatment. I recommend this service to anyone who is suffering with spinal pain. They will help you.
Padma Lee
Padma Lee
I’m quite new to Innate Connection, but have received network chiropractic treatment at various stages of my life since I was a child. The team at Innate Connection have been wonderfully warm and welcoming. Dr Gretchen Balas has been providing wholistic support for my injury and it has been great to see that even after many years, my body still remembers how to move and breathe and gradually heal itself.
Lorraine Cretella
Lorraine Cretella
Lovley people Justin understands your needs and is very professional in his approach
Michael Brown
Michael Brown
Have been going to Justin for a while now and am so happy with the change to my back. Pain gone and mobility back. The team have been fantastic.
Maree Rothwell
Maree Rothwell
Great Innate chiro care. A lovely practice with lovely staff. Gretchen has taken care of me and my children for many years. Lesley the chiro assistant is friendly helpful and always professional.

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